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Advance Dental Care - Terms & Conditions

Thank you for choosing Advance Dental Care. We are devoted to providing our patients with exceptional service and request your cooperation in adhering to our policies outlined below.

Cancellation Policy

Your appointments are reserved exclusively for you. When they are cancelled without adequate notice, it prevents us from providing care to other patients.

  • 48-Hour Notice: Please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment.
  • Notification Method: Contact us via email at or phone at 01924 255554.
  • Cancellation Consequence: Cancellations with less than 48 hours notice will result in the retention of the consultation fee, requiring an additional fee for re-booking.
  • Special Considerations: We understand that life is unpredictable. Exceptional circumstances will be considered on a case-by-case basis. Please discuss any emergencies or genuine hardships with our team, and we will do our best to accommodate you.

Appointments with Dr Poppy Burgess (Associate Dentist)

Consultations can be booked with a £20 non-refundable deposit. This offer is available for a limited time and availability is not guaranteed. If cancelled with at least 48 hours’ notice, the deposit remains valid; otherwise, it’s forfeited. If you decide not to proceed with the treatment, the deposit remains non-refundable. However, if you go ahead with the treatment, the deposit will be deducted from the total treatment cost.

New Patient Appointments With Dr. Lewis Butler

  • Prepayment: £79.00, non-refundable, covers the consultation cost.

New Patient Appointments With Hygienist Sophie Hastelow

As you are new to the practice, you are seeing Sophie by means of something called ‘Direct Access’. The benefit of direct access is that you are able to see Sophie without having seen a dentist, however this also has its limitations which are explained here.

  • Prepayment: £109.80 (non-refundable).
  • Duration: 40 minutes.


  • Medical history check
  • Oral cancer screen
  • Tailored oral hygiene & diet advice
  • A clean of your teeth to remove plaque and surface stain

Do Not Expect:

  • A dental check-up
  • Dental treatments (e.g., fillings, extractions, crowns)
  • Prescriptions
  • Tooth whitening

Note: The appointment aims to clean your teeth and confer associated health benefits, not to provide dental treatment or diagnosis.

Cosmetic Consultations

Cosmetic consultations are focused on discussing the aesthetic appearance of your teeth, providing you with an opportunity to explore various options to enhance your smile. It serves as a platform for you to express your concerns and preferences regarding your teeth’s appearance, allowing the dental professional to understand your expectations and discuss potential cosmetic solutions tailored to your needs.

Additional Potential Costs Post-Consultation

Subject to any findings upon the consultation, dental radiographs may be required. These are an additional fee. Depending on which radiographs are required the fee is as below.

Bitewings or Periapical x-rays which check for decay in the crowns of the teeth, or Infection around the roots of localised areas of your mouth are £49.80. OPT radiograph which checks the whole mouth, including wisdom teeth £69.00. CBCT which is a 3D radiograph £149/£249. (The clinically required radiograph can only be made clear to you on the day of consultation). The radiograph fees also may apply for NEW emergency appointment bookings to be able to provide a diagnosis. Further potential costs which may incur with an emergency consultation are Antibiotics if necessary £14.95. Extraction from £198.00 (dependent on tooth and complexity) or commencement of Root Canal Therapy starting from £349.00.

Special Offers, Discount Codes, and Promotions: Terms and Conditions

  1. Availability and Termination – We may, from time to time, introduce special offers, discount codes, and promotions (“Offers”). These Offers may be available for a limited period and are subject to availability. We reserve the right to alter, suspend, or withdraw any Offers without prior notice and without incurring any liability.
  2. Eligibility – To be eligible for Offers, users must satisfy the specific criteria stipulated for each individual Offer. We reserve the right to alter the eligibility criteria and to refuse the provision of Offers to any person at our discretion.
  3. Usage Restrictions – Offers are non-transferable and may not be exchanged for cash or other alternatives. Each Offer may come with its own specific terms and conditions which will be communicated at the time the Offer is made available.
  4. Limitations – We reserve the right to restrict the availability of Offers to any individual.
  5. Modification and Variation – We may modify, replace, or introduce new terms and conditions related to Offers at any time. Your continued use of Offers, following any such modifications, indicates your acceptance of the modified terms.
  6. Retrospective Effect – Offers cannot be applied retrospectively, that is, they cannot be applied to appointments already made and confirmed.
  7. Exclusions – Some services may be exempt from Offers at our sole discretion.
  8. Cancellation – In the event that appointments made under Offers are rescheduled or cancelled, no refunds will be issued.
  9. Abuse – Any misuse of Offers, such as utilising multiple accounts to avail of promotional pricing, may result in the revocation of the Offer and/or the cancellation of an appointment.

Thank You

We appreciate your understanding and cooperation. This ensures that we can consistently deliver the highest quality of service to all of our patients. Should you have any further questions or concerns, please do not hesitate to contact us directly.